Customer Chat

This feature was designed to allow Providers to ask clarifying questions of the Client during the bidding process to ensure an accurate bid and to help avoid surprises. Example: “What is inside the bags,” or “Is there asbestos in that material?”

A Provider can initiate a Chat with a Client both before a bid is placed and upon winning the job. Upon the first chat, the customer receives a notification such as the one listed below.

When the chat icon is tapped on, the provider's question is seen and a response can be provided.

Providers are required to use Chat in accordance with Go Trashy standards.  This means that during the bidding process, Providers should not engage in the following:

• Discuss money or price in any way
• Argue or engage with other Providers involved in the bidding process
• Ask for other service dates/times beyond what the Client has requested
• Employ hard sale techniques or pressure the Client in any way
• Asking a Client to cancel their bid
• Professional, courteous communication is expected

Please contact Go Trashy Support at [e-mail] if a provider is not upholding these standards.